HOW TO REQUEST ITEMS
1. PLACE A HOLD
You are going to start by searching for materials in the online catalog.
**Interlibrary deliveries have resumed, so feel free to request items as you normally would!**
Not sure what you want? we have a form for that!
Adults can fill out this form for curated adult fiction and non-fiction titles.
2. WAIT TO BE NOTIFIED
When your requests are ready for pickup, you will receive an automatic notification.
**computer generated alert notifications have been turned back on**
You will receive a separate notice for each item. Keep in mind that all items may not be available for pickup at the same time. Items ready for pickup will be held for one week only. For requests made through the website request form or over the phone: You will receive notification from staff by email or phone call with instructions for setting up a pickup appointment. **At this time we do not have the ability to text you these updates**
To update your contact info please log into your library account here.
PLEASE WAIT FOR CONFIRMATION IN STEP TWO BEFORE PROCEEDING!
3. SCHEDULE A PICK-UP APPOINTMENT
Grab & Go Pick-up slots will be scheduled using our online form. CLICK HERE to schedule an appointment. Choose a day & time range to pick up your requested materials. You will not receive a follow up email from staff with a specific time, just stop by the Grab & Go area during the two hour window chosen. Your bagged items will be available for you to grab.
We are currently scheduling grab and go pickup during the following time windows:
Monday - Friday
10:00am - 12:00pm / 2:00pm - 4:00pm
Tuesday - Wednesday - Thursday
10:00am - 12:00pm / 2:00pm - 4:00pm / 5:00pm - 7:00pm
10:00am - 2:00pm
The Holden Senior Center has offered to provide delivery service of library items to Holden seniors. If you would like to use this service, please contact Rachel Mimms at (508) 210-5560 ext. 4194 to arrange delivery
*As stated above in step two, make sure and WAIT for notification that your holds are ready for pickup before submitting a form for a pickup slot.*
Any questions in regards to this process, please reach out to Circulation Services @ (508) 210-5563 or email staff at ILLHL@CWMARS.ORG
4. GET YOUR MATERIALS!
Masks and social distancing are required to enter. The grab and go pick-up area will be located in the old front entrance, located on the Highland Street side of the building. Place your returns into the designated container just outside the entry door.
ONLY 2 PEOPLE MAY BE IN THE PICK-UP AREA AT ANY ONE TIME.
Please use the hand sanitizer which will be made available, and then continue into the building to the Grab & Go area.
All bags will be labeled and placed in alphabetical order by last name. Please be mindful by double checking your name and to collect only your bags. We will make every effort to include other information (first name & last four digits of phone number) for you to identify your bag. Please do not touch anyone else’s bagged order.
A doorbell is available for you to ask staff for assistance.
STILL NEED ASSISTANCE? NO PROBLEM!
Curbside Services are still available for those who need physical assistance.
Our Curbside Pickup will no longer operate out of the shed but will be at our main entrance. We ask that you remain in your car and wait for staff to approach you. Staff may ask to see some form of I.D. (library card, drivers license, passport, or school ID) and will take your bagged returns at this time as well.
Staff will retrieve your bagged pickup order and will hand it to you or place it into your trunk, whichever you prefer. If you have labeled bags of returns in your trunk as well, staff will take those at this time and place them into the designated return bins.
As much as we miss you!! We ask that you not socialize with library staff or other patrons waiting in our curbside pickup area. We want to provide a safe pickup/ return of materials for everyone This happens through quick interactions and timely flow of services.
Returns only? NO APPOINTMENT REQUIRED!
Return bins will be available outside the Library’s entrances:
Monday & Friday 9:30 am - 5:00 pm
Tuesday, Wednesday, Thursday 9:30 am - 7:30 pm
Saturday 9:30 am - 3:30 pm
Overnight return drops will be open:
4 pm Monday to Tuesday 9:30 am
4 pm Thursday to Friday 9:30 am
All returns must quarantine for at least 72 hours before check-in. All overdue fines will be cleared. If bins are full, please do not leave items outside of bins.
*Library & returns drops will be closed on State and Federal Holidays*
PLEASE NOTE: Items being returned to these drop boxes do not need to be bagged. Only items being handled by staff during Curbside Pickup must be returned in bags.