CONTACTLESS GRAB & GO PICKUP
** MAKE SURE YOUR HOLDS ARE READY FOR PICKUP BEFORE YOU SCHEDULE A GRAB & GO PICKUP TIME**
Grab & Go Pick-up is scheduled by using the link button above. Choose a day & time to pick up your available materials. The items will be bagged, labeled, and out on tables for you to grab in the front foyer at the normal entry door.
Any questions, please reach out to Circulation Services @ (508) 210-5563 or email staff at ILLHL@CWMARS.ORG
HOW TO REQUEST ITEMS FOR GRAB & GO PICKUP
1. PLACE A HOLD(S) IN THE CATALOG
You are going to start by searching for materials in the online catalog.
**Interlibrary deliveries have resumed, so feel free to request items as you normally would!**
Not sure what you want? we have a form for that!
Adults can fill out this form for curated adult fiction and non-fiction titles.
2. WAIT TO BE NOTIFIED THAT YOUR HOLD(S) ARE READY TO BE PICKED UP
When your requests are ready for pickup, you will receive an automatic notification.
**computer generated alert notifications have been turned back on**
You will receive a separate notice for each item. Keep in mind that all items may not be available for pickup at the same time. Items ready for pickup will be held for one week only.
To update your contact info please log into your library account here.
PLEASE WAIT FOR CONFIRMATION IN STEP TWO BEFORE PROCEEDING!
3. SCHEDULE A PICK-UP WINDOW
Slots for the Grab & Go pick-up windows will be scheduled using our online scheduling system. CLICK HERE to sign up for a pickup window. Choose a day & time range to pick up your requested materials. Your bagged items will be available for you to grab.
We are currently scheduling grab and go pickup during the following time windows:
Monday - Friday
10:00am - 12:00pm / 2:00pm - 4:00pm
10:00am - 12:00pm / 2:00pm - 4:00pm / 5:00pm - 7:00pm
9:00am - 11:00am
The Holden Senior Center has offered to provide delivery service of library items to Holden seniors. If you would like to use this service, please contact Rachel Mimms at (508) 210-5560 ext. 4194 to arrange delivery
*As stated above in step two, make sure and WAIT for notification that your holds are ready for pickup before submitting a form for a pickup slot.*
Any questions in regards to this process, please reach out to Circulation Services @ (508) 210-5563 or email staff at ILLHL@CWMARS.ORG
4. GET YOUR MATERIALS!
Masks are required to enter. Please use the hand sanitizer upon entry to the building. The grab and go pick-up area has moved for the winter season. Items can be picked up in the entry foyer of the side entrance. Place your returns into the designated container just outside the entry door.
ONLY 1 PERSON IN THE PICK-UP AREA AT A TIME. LOOK AND WAIT IF ANOTHER PERSON IS IN THE HALL WHEN YOU ARRIVE.
All bags will be labeled and placed in alphabetical order by last name. Please be mindful by double checking your name and to collect ONLY your bags. We will make every effort to include other information (first name & last four digits of phone number) for you to identify your bag. Please do not touch anyone else’s bagged order.
A doorbell is available for you to ask staff for assistance if needed.
STILL NEED ASSISTANCE? NO PROBLEM!
Curbside Services are still available for those who need it.
Our Curbside Pickup will no longer operate out of the shed but will be at our main entrance. We ask that you remain in your car and wait for staff to approach you. Staff may ask to see some form of I.D. (library card, drivers license, passport, or school ID) and will take your bagged returns at this time as well.
Staff will retrieve your bagged pickup order and will hand it to you or place it into your trunk, whichever you prefer. If you have labeled bags of returns in your trunk as well, staff will take those at this time and place them into the designated return bins.
As much as we miss you!! We ask that you not socialize with library staff or other patrons waiting in our curbside pickup area. We want to provide a safe pickup/ return of materials for everyone. This happens through quick interactions and timely flow of services.
Need help with something??
Chat with us!
Live Chat is Available M-F 9AM - 5PM
(508) 210- 2901